Gaming is entertainment, not an obligation. ac99 believes every player has the right to play safely and enjoyably. To that end, we provide limit-setting, self-exclusion, age verification, and access to professional support — so gaming remains a positive experience.
Responsible gaming means treating gaming as a form of entertainment — not a solution to financial problems or a source of income. At ac99, we believe gaming should be a positive and enjoyable part of every player's life. However, when gaming gets out of control, it can have serious consequences on your personal, family, and financial well-being.
Our responsible gaming policy is built on three core pillars — prevention, protection, and support. We want you to feel good after every session, not frustrated. That's why we've proactively built tools to help you monitor and manage your gaming habits.
Responsible gaming isn't your burden alone — it's a shared effort. ac99 is committed to standing by you as a platform, so gaming always stays fun.
Key Principles: Only bet with money you can afford to lose. Gaming is never a solution to financial hardship.
Ac99 gives you the flexibility to set limits on your gaming habits — and you can adjust them anytime from your Account Settings. Lowering a limit takes effect immediately, but increasing one requires a 24-hour waiting period, giving you a safeguard against impulsive overspending.
| Limit Type | Description | Time Limit | Status |
|---|---|---|---|
| Deposit Limit | Set a maximum deposit amount within a given time period | Daily / Weekly / Monthly | Active |
| Betting Limit | Set a maximum amount you can wager within a given time period | Daily / Weekly / Monthly | Active |
| Loss Limit | Set a maximum amount you can lose within a given time period | Daily / Weekly / Monthly | Active |
| Session Time Limit | Set a limit on how long you can play in a single session | Every Session | Optional |
| Cooling-Off Break | Temporarily pause your account for a set period | 1 Day — 6 Weeks | Optional |
Tips: Set your budget and deposit limit at the start of each month. It makes it much easier to avoid unnecessary financial stress by the end of the month.
Ask yourself the questions below. If you answer "yes" to most of them, it may be time to review your gaming habits. These questions were developed with expert guidance and are intended solely to help you better understand your own situation.
If more than 3 of your answers are "Yes", please contact our support team or use the self-exclusion service.
Self-Exclusion is an important protective measure that lets you block access to your own account for a fixed or indefinite period. ac99 takes this service very seriously — once activated, no promotional content or bonus offers will be sent to you.
You can also contact our support team directly to activate self-exclusion — they will assist you with compassion and understanding.
Ac99 strictly prohibits anyone under 18 from using the platform. Age verification is mandatory at registration, and KYC documents are requested for additional verification whenever there is any doubt.
If you suspect a child or family member has been using your account, contact our support team immediately.
Gaming addiction is a mental health condition, and there is no shame in it. Seeking help in time is the bravest step you can take. ac99 always encourages you to reach out for professional support.
Speak with a counsellor specialising in mental health in Bangladesh. Professional advice on addiction and stress is available.
The National Mental Health Hospital in Dhaka offers treatment for gaming addiction and a range of other mental health conditions.
Contact ac99's 24/7 live chat support directly. Our trained team will guide you through using our Responsible Gaming tools.
We're here to make sure your gaming experience stays safe and enjoyable.
Set your own daily, weekly, and monthly deposit and betting limits. Once a limit is reached, you'll be automatically blocked from exceeding it.
Track how long you've been playing. You'll receive a reminder when your set time is up, and your session can end automatically if needed.
Take a break from 1 day up to 6 weeks. During this period, you will not be able to access your account or place any bets.
Keep your account closed from 1 month up to permanently. No marketing messages will be sent during an active self-exclusion period.
View a full history of your bets, wins, and losses. Transparency is the foundation of informed decisions.
Reach out to us at any time. Our trained team will assist you with care and understanding.
Gaming at ac99 is always about fun. Use our protective tools, set your limits, and keep it enjoyable. Join us today.